Challenges: 

1) Performance of call centre constrained by the ability of the call centre staff to utilise the standard Salesforce search engine.
2) Unable to successfully complete each case in a timely manner.

Results:

50% improvement in performance
Utilising standard JavaScript frameworks and Salesforce features, the existing search pages were customised to provide the same functionality and UI design as Salesforce.

Future Plans:
  1. Improve optimisation further to 70%
  2. Maintain and improve on working relationship with Australia Post while representing Salesforce
  3. Further contracting from Australia Post in other area of businesses
Challenges: 

1) Performance of call centre constrained by the ability of the call centre staff to utilise the standard Salesforce search engine.
2) Unable to successfully complete each case in a timely manner.

Results:

50% improvement in performance
Utilising standard JavaScript frameworks and Salesforce features, the existing search pages were customised to provide the same functionality and UI design as Salesforce.

Future Plans:
  1. Improve optimisation further to 70%
  2. Maintain and improve on working relationship with Australia Post while representing Salesforce
  3. Further contracting from Australia Post in other area of businesses
Challenges: 

1) Performance of call centre constrained by the ability of the call centre staff to utilise the standard Salesforce search engine.
2) Unable to successfully complete each case in a timely manner.

Results:

50% improvement in performance
Utilising standard JavaScript frameworks and Salesforce features, the existing search pages were customised to provide the same functionality and UI design as Salesforce.

Future Plans:
  1. Improve optimisation further to 70%
  2. Maintain and improve on working relationship with Australia Post while representing Salesforce
  3. Further contracting from Australia Post in other area of businesses
Challenges: 

1) Performance of call centre constrained by the ability of the call centre staff to utilise the standard Salesforce search engine.
2) Unable to successfully complete each case in a timely manner.

Results:

50% improvement in performance
Utilising standard JavaScript frameworks and Salesforce features, the existing search pages were customised to provide the same functionality and UI design as Salesforce.

Future Plans:
  1. Improve optimisation further to 70%
  2. Maintain and improve on working relationship with Australia Post while representing Salesforce
  3. Further contracting from Australia Post in other area of businesses
Challenges: 

1) Performance of call centre constrained by the ability of the call centre staff to utilise the standard Salesforce search engine.
2) Unable to successfully complete each case in a timely manner.

Results:

50% improvement in performance
Utilising standard JavaScript frameworks and Salesforce features, the existing search pages were customised to provide the same functionality and UI design as Salesforce.

Future Plans:
  1. Improve optimisation further to 70%
  2. Maintain and improve on working relationship with Australia Post while representing Salesforce
  3. Further contracting from Australia Post in other area of businesses
Challenges: 

1) Performance of call centre constrained by the ability of the call centre staff to utilise the standard Salesforce search engine.
2) Unable to successfully complete each case in a timely manner.

Results:

50% improvement in performance
Utilising standard JavaScript frameworks and Salesforce features, the existing search pages were customised to provide the same functionality and UI design as Salesforce.

Future Plans:
  1. Improve optimisation further to 70%
  2. Maintain and improve on working relationship with Australia Post while representing Salesforce
  3. Further contracting from Australia Post in other area of businesses