Business Challenge:
TFG started with 2 clinics in 2014 and needed a coherent I.T. system that would permit clients to be brought into TFG, manage their bookings, treatments, payments, and roster on clinicians and doctors at each clinic based on client load. Most client records were all paper-based and kept in folders to be passed to other clinics. Some cosmetic treatments also need to follow a rigorous process of checks before being administered. This system would then need to be able to scale across further clinics as TFG grew.
How PS+C COROMA Helped:
PS + C Coroma developed a Salesforce instance which accommodated audit and compliance, patient management and controlled substance management. The solution would need to be easily integrated across all applications. In addition to that, powerful analytics and integration of Facetime, phone calls and feedback forms were added in to enhance and track the customer experience. The entire client records were migrated from paper-based to an online cloud database which would be accessible from all clinics and thus needed to be scalable.
The Result:
1) 800% growth to 16 clinics
2) 4 mobile applications developed for TFG
3) Package and On-selling of system to other practices
TFG has implemented Salesforce to great effect and has grown 800% to 16 clinics with ease. Four mobile applications have also been written to make the entire client consultation and front-office experience totally paperless and have streamlined their interactions with TFG. It has now reached the point of maturity whereby TFG are looking to package the system we have developed and on-sell it to other similar practices such as Physiotherapists and Optometrists.
Business Challenge:
CBN’s previous Distribution process was constrained by a lack of “one source of truth”, which impacted the ability of CBN to deliver a consistent approach to both prospective Brokers and the existing network. A cloud solution was essential for business improvement initiatives to be extended across the CBN broker network particularly at market segmentation level.
How PS+C COROMA Helped:
Salesforce Sales Cloud to be integrated quickly and bring together different sources of information and develop “One source of truth”. The solution required an initial discovering session of documenting CBN’s requirements (1 day), a deep dive of the business requirements (2 days), Prototyping of the Salesforce instance (4 days) and a walk-through the week after.
The Result:

1) Implementation of complete Salesforce Sales Cloud in 7 days
2) 12x faster than industry (Industry turnaround is 3 months)
The implementation was positive, energetic and successful after such a short time, with minimal IT investment from the customer. Salesforce Sales Cloud has been rolled out and Service Cloud is now prepared and set to follow. The onboarding experience is seen as a point of difference within CBN and improvement and consistency in this area through Opportunity management resulted in greater Broker satisfaction.
Business Challenge:
Dormakaba exhibits at events monthly, in multiple locations around the world. They required an adaptable, scalable solution for Dormakaba event sales representatives to capture interaction and information from invited clients and new leads. The challenge was to engineer a generic architectural, scalable ‘offline first’ solution, delivering a multilingual, self-configuring application that optimised interaction between a Dormakaba event sales representative and a client.
How PS+C COROMA Helped:
Development of a Salesforce instance which allowed for multi-lingual (presented and translated directly to different languages) and use Salesforce trigger for events that Dormakaba presents in to procure new clients from their interactions with Sales Representatives.  To increase the interactive nature with prospective clients, the app solution needed to have messaging and notifications, capture visitor data, record interaction, lead generation and Smart Forms.
The Result:
1) Highly customisable and easy to use platform for sales staff to generate leads
2) Multilingual system for better customer experience
The solution delivers a configurable, scalable, dynamic mobile iPad application; constructing a highly customised user interface. Dormakaba staff can configure their ‘own’ events and decide what information needs to be captured in any specific situation. The architecture allowed for continuous dynamism within the application, delivering a multilingual, engaging experience with the continuous ability to capture revenue generating data, regardless of internet connectivity.
Business Challenge:
The client was a Not-for-profit sports fundraising Foundation’s seeking to upgrade multiple systems and technology to manage donations, support management of projects and business operations and improve online presence. The client needed a system which would help the organisation’s ability to efficiently operate, reach-out to the market, and grow the business.
How PS+C COROMA Helped:
It was identified the Foundation required a centralised technology and creative solution that delivered a fundraising platform that was in step with market leaders that had a clean user interface, enabled simple and easy donations (Tap and Go), provided the ability to support online and low-admin application submission and showcased the many organisations and athletes who fund-raised through the Foundation.
The Result:

1) Single source of truth for business systems which will be through Salesforce
A key outcome was consolidating silo business systems and rationalising the client’s technology into a single source of truth that is Salesforce. This allowed them to integrate with their website and customer portal, automating the end to end process by adding essential functionalities and creating an overall better user experience.
Business Challenge:
The client is one of Australia’s largest call centers who had customer satisfaction impacted by the heavily customised Visualforce pages and complex search results which caused long page loading times. In a high performing omnichannel contact centre every delay is significant!
How PS+C COROMA Helped:
A major milestone was to optimise the existing Visualforce pages by introducing best practices on performance and optimisation. This required investigation and benchmarking, down to individual lines of code. This meticulous process was completed by professional Salesforce development experts to ensure that there were no impacts to the existing business processes.
The Result
1) ROI in excess of 7 figures
2) Efficiency of system increased by 48%
The optimisation process was meticulous in nature, but the return in investment was well worth it. PS+C Coroma excels in a complex environment which requires a sophisticated technical solution with an attention to understanding the impact that every change can make.