Dormakaba exhibits at events monthly, in multiple locations around the world. They required an adaptable, scalable solution for Dormakaba event sales representatives to capture interaction and information from invited clients and new leads. The challenge was to engineer a generic architectural, scalable ‘offline first’ solution, delivering a multilingual, self-configuring application that optimised interaction between a Dormakaba event sales representative and a client.
How PS+C COROMA Helped:
Development of a Salesforce instance which allowed for multi-lingual (presented and translated directly to different languages) and use Salesforce trigger for events that Dormakaba presents in to procure new clients from their interactions with Sales Representatives. To increase the interactive nature with prospective clients, the app solution needed to have messaging and notifications, capture visitor data, record interaction, lead generation and Smart Forms.
1) Highly customisable and easy to use platform for sales staff to generate leads
2) Multilingual system for better customer experience
The solution delivers a configurable, scalable, dynamic mobile iPad application; constructing a highly customised user interface. Dormakaba staff can configure their ‘own’ events and decide what information needs to be captured in any specific situation. The architecture allowed for continuous dynamism within the application, delivering a multilingual, engaging experience with the continuous ability to capture revenue generating data, regardless of internet connectivity.